How Flair, Swoop, and Air Canada turned Mexican vacation into a ‘disaster’ for Hamilton family
WATERLOO REGION — Not one, not two, but three Canadian airlines blindsided Alaa Sakr on the same day as she scrambled to get her family home from their Mexican vacation.
She’s out of pocket about $2,500 after airlines put her family through two cancelled flights and a lengthy delay that caused an overnight layover.
“What happened is a disaster,” the Hamilton woman said, arguing the federal government must do more to protect passengers. “I dealt with three airlines on that day and all of them didn’t care about us.”
Here’s what happened.
Blindside No. 1: After a week on vacation,