Airline Refund, Voucher Rules Pit Passengers Against Industry
Airline travelers seeking refunds for canceled flights are in line for some help from the Transportation Department — but some say the new consumer protections don’t go far enough.
The Biden administration proposed strengthening refund regulations by codifying the responsibility of air carriers and ticket agents to give money back if flights are canceled or significantly changed. It also aims to ensure non-expiring vouchers are given to passengers unable to travel because of a spreadable illness. Thousands answered the department’s call for feedback.
“For too long, airlines have skirted federal rules requiring them to provide refunds to passengers,” Democratic Sens.