Tag: customer

These are the world’s best large airports for customer experience

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CNN
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There’s way more to an airport than the mechanics of getting from point A to point B, and the best airports put a lot into making passengers’ journeys as seamless and pleasant as possible.

The Airport Service Quality Awards, announced on Monday, recognize the world’s best airports for customer experience.

Among the most decorated among mega-airports handling more than 40 million passengers

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Air Canada customer spends 6 months after flight finding lost baggage

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Almost six months have passed and Toronto woman Shamita Kumar is still looking for a piece of luggage her mom was supposed to have with her in Sri Lanka.

“My aunt was sick, so we were really there to take care of her,” Kumar told CTV News Toronto in an interview.

They packed a variety of things in the suitcase, like bras for a mastectomy and other items to help Kumar’s aunt through treatment. But, Kumar said the bag never even left Canada.

“It moved to Montreal and then it came back to Toronto,” she said.

Kumar could see where

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Air Canada customer battles airline after AirTag tracks missing bag stuck over 8,000 km away

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An Air Canada customer says he’s angry and frustrated by the lack of effort by the airline to retrieve his lost luggage after he tracked it down using an Apple AirTag.

“You feel helpless like there is nothing you can do,” Paul Kliffer said.

After hearing numerous reports of airlines losing luggage, Kliffer and his wife invested in an Apple AirTag – a wireless tracking device that can attach to several items, including checked bags.

The technology was put to the test this past November when the Victoria, B.C. couple returned home from Mexico City.


Click to play video: 'Canadian airlines executives testify on holiday travel issues'


Canadian airlines executives testify

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