Why the flood of air traveller complaints has resulted in few fines against the airlines
Experts are calling on the agency responsible for enforcing air passenger protection rules to be more aggressive with fines when airlines run afoul of those regulations.
The quasi-judicial Canadian Transportation Agency (CTA) has the ability to fine airlines up to $25,000 if they don’t comply with air passenger protection regulations that came into force in 2019. Those rules require an airline to compensate passengers for lost luggage or flight delays and cancellations that are within the airline’s control.
But earlier this month, the head of the CTA told the House of Commons transport committee that the agency hasn’t levied a